Frequently Asked Questions
Answers to Common Questions About Nureli Medical Group
We understand that choosing a psychiatric provider is an important decision. Below are answers to some of the questions we hear most often. If you don't see your question here, please don't hesitate to contact our team.
Do you offer in-person appointments?
At this time, Nureli Medical Group provides secure telepsychiatry services, allowing patients to receive high-quality psychiatric care from the comfort and privacy of their home. As our practice grows, additional service options may become available.
What services do you provide?
Nureli Medical Group offers comprehensive outpatient psychiatric services, including:
Comprehensive Psychiatric Evaluations
Medication Management
Comprehensive Medication Management
Treatment for ADHD
Treatment for Anxiety Disorders
Treatment for Depression
Treatment for Bipolar Disorder
Treatment for PTSD
Treatment for OCD
Treatment for Panic Disorder
Ongoing psychiatric follow-up care
What ages do you treat?
We treat all ages above 5 years.
Do you prescribe medication?
Yes. When clinically appropriate, medication may be recommended as part of your individualized treatment plan. Treatment recommendations are based on a comprehensive psychiatric evaluation, current clinical evidence, and shared decision-making between you and your provider.
Not every patient requires medication, and medication is only one component of comprehensive psychiatric care.
Do you prescribe controlled substances?
Nureli Medical Group does not currently prescribe controlled medications. We are completing the necessary regulatory, licensing, and clinical requirements to offer controlled medication prescribing to eligible patients receiving care in Texas. This service will only be available to Texas patients and only when clinically appropriate, medically necessary, and in accordance with applicable federal and Texas state laws. Depending on the prescribed medication, applicable laws and regulations, and your individual clinical circumstances, in-person evaluations or periodic follow-up visits may be required. Controlled medications are not currently prescribed to patients receiving care in other states.
Do you accept insurance?
Yes. Nureli Medical Group accepts many commercial insurance plans in participating states. Insurance availability varies by location.
Please visit our Insurance page for the most up-to-date list of accepted plans.
Do you offer self-pay appointments?
Yes. Self-pay options are available for patients who do not have insurance or choose not to use their insurance benefits.
Current self-pay pricing is $250 for new patient visits and $125 for established client visits.
How do I schedule an appointment?
New patients can securely contact our office through Spruce Health or by calling our office directly. Our team will guide you through the scheduling process and answer general questions about becoming a patient.
How long is the first appointment?
New Patient Visits are 60 minutes; established patient visits are generally 15 minutes.
How often will I have follow-up appointments?
Follow-up frequency varies depending on your diagnosis, treatment plan, medication regimen, and clinical needs. Your provider will recommend an appropriate follow-up schedule based on your individual circumstances.
Most clients follow up monthly.
Do you provide therapy?
Nureli Medical Group primarily provides psychiatric evaluation and medication management services.
While supportive psychotherapy may be incorporated into medication management visits when appropriate, patients requiring ongoing psychotherapy may also benefit from working with a licensed therapist.
Is telehealth secure?
Yes. We use HIPAA-compliant technology designed to protect your privacy and the confidentiality of your healthcare information.
Can I message my provider through this website?
No. To protect your privacy, Nureli Medical Group does not collect protected health information (PHI) through this website.
Current patients should communicate with our office using approved secure communication methods, including Spruce Health or the patient portal when available.
What should I do if I am experiencing a mental health emergency?
Nureli Medical Group does not provide emergency psychiatric services.
If you are experiencing a medical or psychiatric emergency, call 911, go to your nearest emergency department, or contact your local crisis response services immediately.
Can I request prescription refills online?
Prescription refill requests should be submitted through the patient portal and/or the Spruce app. Please allow adequate time for processing and review.
We do not respond to pharmacy-initiated requests.
What if I need to cancel my appointment?
Please review our Cancellation & No-Show Policy for information regarding appointment cancellations, late cancellations, and missed appointments.
What makes Nureli Medical Group different?
Our approach combines compassionate care with evidence-based psychiatry.
We focus on understanding the whole person—not simply treating symptoms—while developing individualized treatment plans through thoughtful assessment, collaborative decision-making, and ongoing support.
Our goal is to provide accessible, high-quality psychiatric care that empowers patients to achieve long-term mental wellness.
Still Have Questions?
We're happy to help.
If you have additional questions about our services, insurance, scheduling, or becoming a new patient, please contact Nureli Medical Group.
Our team is here to provide the information you need and help you take the next step toward better mental health.