Website and Practice Terms & Conditions
Nureli Medical Group, PLLC
Effective Date: July 20th, 2026
Last Updated: July 20th, 2026
Welcome to Nureli Medical Group, PLLC (“Nureli Medical Group,” “Nureli,” “we,” “us,” or “our”). These Website and Practice Terms & Conditions (“Terms”) govern your use of the Nureli Medical Group website and provide general terms applicable to individuals seeking or receiving services from Nureli Medical Group.
By accessing or using our website, you acknowledge that you have read and understood these Terms. Additional agreements, policies, notices, and consent forms may apply if you become a patient of Nureli Medical Group.
1. About Nureli Medical Group
Nureli Medical Group, PLLC is a healthcare organization providing healthcare services through appropriately licensed healthcare professionals.
The availability of specific services may vary based on your location, provider availability, clinical appropriateness, licensing requirements, insurance participation, and applicable federal and state laws.
Information presented on this website regarding services or availability does not guarantee that Nureli Medical Group can provide a particular service to you.
2. Website Use
The Nureli Medical Group website is provided for general informational purposes and to help individuals learn about our organization and the services we offer.
You agree to use this website only for lawful purposes and in a manner that does not interfere with its operation, security, or availability.
You may not attempt to gain unauthorized access to any system associated with Nureli Medical Group, introduce malicious software, interfere with website functionality, impersonate another person, or use the website for fraudulent or unlawful purposes.
3. No Medical Advice Through This Website
Information provided on this website is intended for general informational and educational purposes only.
Website content does not constitute individualized medical, psychiatric, psychological, diagnostic, treatment, or other professional healthcare advice and should not be used as a substitute for evaluation by a qualified healthcare professional.
Do not disregard or delay seeking professional medical care because of information you have read on this website.
4. No Provider-Patient Relationship Created by Website Use
Accessing, browsing, or using the Nureli Medical Group website does not establish a provider-patient relationship between you and Nureli Medical Group or any of its healthcare professionals.
A provider-patient relationship is established only after appropriate registration and intake requirements have been completed and a Nureli Medical Group healthcare professional has agreed to evaluate or provide care to you, as permitted by applicable law.
Submitting an appointment request or contacting the practice does not guarantee acceptance as a patient or guarantee that a particular treatment or medication will be provided.
5. Website Privacy and Protected Health Information
The Nureli Medical Group website is intended to provide general information about our organization and services. It is not intended to collect protected health information (“PHI”) or clinical information from patients.
Please do not attempt to submit sensitive medical information through the public website.
Links to contact the practice, request appointments, schedule, or communicate with the Nureli Medical Group team may direct users to secure third-party platforms the practice uses for healthcare communications.
Information submitted through an authorized secure patient communication or healthcare platform is handled separately from the public Nureli Medical Group website. It may be subject to additional privacy notices, terms, and policies.
Please review our Notice of Privacy Practices for information regarding how Nureli Medical Group may use and disclose protected health information and your rights regarding your health information.
6. Telehealth Services
Nureli Medical Group may provide healthcare services through telehealth where permitted by applicable law.
Telehealth services are generally available only when a Nureli Medical Group healthcare professional is appropriately licensed or otherwise authorized to provide care in the jurisdiction where the patient is physically located at the time services are rendered.
You may be asked to confirm your physical location at the beginning of a telehealth appointment.
You are responsible for providing accurate information regarding your physical location. A provider may be unable to proceed with an appointment if you are located in a jurisdiction where the provider is not authorized to practice.
Telehealth may not be appropriate for every patient, condition, or clinical situation. A provider may recommend or require in-person evaluation, laboratory testing, emergency evaluation, specialty care, or another level of care when clinically appropriate.
Additional telehealth consent requirements may apply before receiving services.
7. Emergencies and Crisis Situations
The Nureli Medical Group website and routine electronic communication services are not intended for medical or psychiatric emergencies.
If you are experiencing a medical or psychiatric emergency or believe that you or another person may be in immediate danger, call 911 or go to the nearest emergency department.
Electronic messages, appointment requests, and other routine communications may not be reviewed immediately and should not be relied upon for urgent or emergency assistance.
8. Appointments and Scheduling
Appointments are subject to provider availability, licensing requirements, clinical appropriateness, and practice policies.
Patients are responsible for providing accurate and current contact, demographic, insurance, and other information necessary for their care.
Nureli Medical Group reserves the right to reschedule or cancel appointments when necessary, including due to provider availability, technical issues, emergencies, licensing limitations, or other operational circumstances.
9. Cancellations and No-Shows
Please attend your scheduled appointments or cancel within the timeframe outlined in Nureli Medical Group's current cancellation and no-show policy.
If you cancel or miss an appointment, a fee may apply, as permitted by applicable law and your applicable agreements with Nureli Medical Group.
Insurance plans generally do not cover missed appointment fees. Patients may be personally responsible for applicable cancellation or no-show charges.
Specific cancellation requirements and fees are outlined in your patient policies or financial agreements.
10. Insurance and Benefits
Nureli Medical Group may participate with certain health insurance plans. Participation may vary by provider, service, location, and state.
The appearance of an insurance plan on our website or scheduling platform does not guarantee that a particular provider or service is considered in-network under your specific plan.
Patients are responsible for understanding their insurance benefits and coverage. We encourage patients to verify coverage directly with their health plan when necessary.
Insurance benefit information provided by Nureli Medical Group or its vendors is an estimate and is not a guarantee of payment by an insurance company.
Patients may be financially responsible for deductibles, copayments, coinsurance, non-covered services, denied claims, or other amounts permitted under applicable law and their financial agreements with the practice.
11. Self-Pay Services
Nureli Medical Group may offer certain services on a self-pay basis.
Patients receiving self-pay services are responsible for applicable charges as disclosed before or at the time services are provided.
Where required by law, eligible uninsured or self-pay patients may receive information regarding expected charges for scheduled services.
12. Prescriptions and Controlled Substances
Receiving care from Nureli Medical Group does not guarantee that any particular medication will be prescribed.
All prescribing decisions are made by the treating healthcare professional based on their independent clinical judgment, the patient's clinical circumstances, applicable professional standards, and federal and state law.
Certain medications, including controlled substances, may be subject to additional evaluation, monitoring, documentation, testing, in-person examination requirements, prescription monitoring program review, or other requirements.
A provider may decline to prescribe, continue, increase, replace, or refill a medication when the provider determines that doing so is not clinically appropriate or legally permissible.
13. Prescription Refills
Please request routine medication refills in time for review.
Submitting a refill request does not guarantee approval. Providers may require an appointment, laboratory testing, monitoring, or other clinical evaluation before authorizing a refill.
Routine refill requests should not be submitted through emergency services.
14. Laboratory Testing and Other Clinical Requirements
Healthcare professionals may recommend or require laboratory testing, diagnostic testing, vital-sign monitoring, physical examinations, or consultation with other healthcare professionals as part of a patient's treatment.
Continued treatment or prescribing may depend on completion of clinically appropriate monitoring requirements.
Patients are responsible for completing requested clinical monitoring and informing their provider of relevant changes in their health.
15. Third-Party Services and Links
Our website may contain links to websites, scheduling systems, communication platforms, payment processors, insurance resources, or other services operated by third parties.
Nureli Medical Group does not control all third-party websites or services and is not responsible for the independent content, availability, security, or privacy practices of such third parties.
Your use of a third-party service may be governed by that provider's own terms and privacy policies.
A link to a third-party website or service does not necessarily constitute an endorsement of all content, products, or services offered by that third party.
16. Website Availability
We strive to maintain the availability and accuracy of our website, but do not guarantee that it will always be available, uninterrupted, secure, or free from errors.
We may modify, suspend, remove, or discontinue website content or functionality at any time.
17. Accuracy of Website Information
Nureli Medical Group makes reasonable efforts to provide accurate and current information. However, healthcare services, provider availability, insurance participation, locations, fees, and legal requirements may change.
We do not guarantee that all website information will be complete, current, or free from errors at all times.
If website information conflicts with an applicable patient agreement, consent, financial policy, or other practice policy, the terms of the applicable patient-specific document may control where appropriate.
18. Intellectual Property
Unless otherwise indicated, website content—including text, graphics, logos, branding, design elements, and other original materials—is owned by or licensed to Nureli Medical Group and is protected by applicable intellectual property laws.
You may view and use website content for your personal, noncommercial informational purposes.
You may not reproduce, distribute, modify, publish, sell, commercially exploit, or create derivative works from protected website content without appropriate authorization.
19. Disclaimer of Warranties
To the extent permitted by applicable law, the Nureli Medical Group website and its general informational content are provided on an “as is” and “as available” basis.
We make no warranties regarding the availability, accuracy, completeness, reliability, or suitability of website content for any particular purpose.
Nothing in this section is intended to limit any rights or obligations that cannot legally be limited or waived.
20. Limitation of Liability
To the extent permitted by applicable law, Nureli Medical Group will not be responsible for damages arising solely from reliance on general informational website content or from circumstances outside our reasonable control relating to website availability or third-party services.
Nothing in these Terms is intended to waive, limit, or exclude liability where such liability cannot legally be waived, limited, or excluded.
These Terms do not alter the professional duties owed by a healthcare professional to an established patient under applicable law.
21. Accessibility
Nureli Medical Group is committed to providing an accessible and inclusive website experience.
If you experience difficulty accessing information on our website, please get in touch with us so that we can assist you or provide the information in an alternative format when reasonably possible.
Please refer to our Accessibility Statement for additional information.
22. Changes to These Terms
Nureli Medical Group may update these Terms periodically to reflect changes in our services, practices, technology, or applicable legal requirements.
The updated version will be posted on this website with a revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes your continued use of the website under the then-current Terms.
Changes to these website Terms do not automatically modify separate agreements or consents you may have entered into as a patient.
23. Governing Law
These Terms are governed by applicable federal law and, to the extent applicable, the laws of the State of Texas, without regard to conflict-of-law principles.
Healthcare services provided to patients may also be subject to the laws and regulations of the state or jurisdiction in which the patient is physically located at the time care is provided.
24. Contact Us
If you have questions regarding this Website and Practice Terms & Conditions, please contact:
Nureli Medical Group, PLLC
5900 Balcones Drive, Suite 100
Austin, Texas 78731
team@nurelimed.sprucecare.com
972-945-8840
For patient-specific or medical communications, please use Nureli Medical Group's designated secure patient communication system rather than sending sensitive health information through general website channels.